The psychology of ‘Having a quiet word’ with misbehaving colleagues
Relevant for roles:
Practice Manager
Course Details
This course is relevant to anyone who finds the people-management part of veterinary practice uncomfortable.
You will be presented with a course module followed by an assessment.
- If you achieve 80% or more, you pass the course and will receive a printable certificate. If you do not pass, you will have the opportunity to review the content and retake the assessment when you feel confident.
Aims
This course aims to provide learners with knowledge and understanding of how we can prevent frustrating behaviour using many of the day-to-day management processes that represent a 'soft' approach to learning and development. We will also cover why various personality types are better at having – and receiving – a quiet word if needed. We will look at how to have a difficult conversation but in a constructive manner and how to decide if, when, and how to escalate your approach to a more formal disciplinary process.
Objectives
During this course learners will be able to:
- Understand the various strategies people use to cope when feeling unsettled and how to manage them effectively.
- Apply multiple 'soft' approaches to encourage cultural concordance within the team.
- Think about difficult conversations within a wider learning and development process and make them feel constructive for all parties.