The Psychology of Confidence for Veterinary Receptionists
Relevant for roles:
Receptionist / Client Care Advisor
Course Details
This course, originally held as a live online event, is relevant to veterinary receptionists who wish to understand and develop confidence. The same principles apply to all roles in life and are equally as useful in helping develop your colleagues – and even your kids – confidence as they are in developing your own. The sessions will cover the psychology behind the various types of confidence which include self-efficacy and its relationship to self-esteem. Please be aware that as this course was originally delivered as a live online event, it includes discussion between Brian and attendees following the presentations.
You will be presented with a course module followed by an assessment.
- If you achieve 80% or more, you pass the course and will receive a printable certificate. If you do not pass, you will have the opportunity to review the content and retake the assessment when you feel confident.
Aims
The aim of this course is to help veterinary receptionists understand the various types of confidence, to develop their own everyday confidence, assertiveness, and resilience.
Objectives
During this course learners will be able to:
- Develop everyday confidence.
- Learn to manage stresses.
- Understand the various types of confidence.
- Be aware of what undermines our confidence.
- Have a wareness of resilience, what it is, and how to develop it.