Promoting your Preventative Healthcare Plan (Receptionists)
Relevant for roles:
Receptionist / Client Care Advisor
Course Details
Preventative healthcare plans are a common, if not an essential tool required to achieve widespread client compliance with preventative healthcare on an ongoing basis. Whilst most practices have some form of preventative healthcare plan, many struggle to achieve significant rates of penetration amongst their patient base.
This tutorial helps veterinary receptionists understand some of the common reasons why veterinary practices do not achieve as many signups as they would like.
You will be presented with a course module followed by an assessment.
If you achieve 80% or more, you pass the course and will receive a printable certificate. If you do not pass, you will have the opportunity to review the content and retake the assessment when you feel confident.
Aims
Clients usually need 3 "nudges" to sign up to the healthcare plan. We refer to these as the 'introducer', the 'influencer', and the 'finisher '. Whilst it is possible for the same person to introduce, influence, and complete the sign up of a healthcare plan during the same conversation, practices need to work as a team to achieve significant rates of penetration across their entire patient base, whereby each role is trained to tactically contribute as an introducer, influencer, or finisher according to when and how they are interacting with the client.
This course aims to help veterinary receptionists perform the vital role of introducing and influencing client awareness of the practice healthcare plan.
Objectives
During this course learners will be able to:
- Understand the benefits of healthcare plans to patients, clients, and the practice.
- Discuss and recommend healthcare plans at different stages of the clinical-client journey.