Promoting your Preventative Healthcare Plan (Managers)
Relevant for roles:
Practice Manager
Course Details
Preventative healthcare plans are a common, if not an essential tool required to achieve widespread client compliance with preventative healthcare on an ongoing basis. Furthermore, it has been repeatedly demonstrated that clients whose pets are a member of a practice's healthcare plan, consistently spend more per annum than clients who have not signed up to the healthcare plan. This increased spend isn't simply a reflection of the increased commitment to preventative healthcare products and services; it reflects the stronger bond clients have with the practice which results in more frequent visits when their pets are ill or injured.
You will be presented with a course module followed by an assessment.
- If you achieve 80% or more, you pass the course and will receive a printable certificate. If you do not pass, you will have the opportunity to review the content and retake the assessment when you feel confident.
Aims
This course will show practice leaders and managers, and anyone else involved in operations management within a veterinary practice, some of the common reasons why veterinary practices do not achieve as many preventative healthcare plan signups as they would like.
Objectives
During this course learners will be able to:
Understand the benefits of healthcare plans to patients, clients and the practice.
Coach your various colleague roles when discussing and recommending healthcare plans at different stages of the clinical-client journey.
Recognise the different contributions of the introducer, the influencer, and the finisher.