Key Performance Indicators in Veterinary Practice
Relevant for roles:
Practice Manager
Course Details
This course outlines the premises upon which Veterinary Practice Managers can organise their systems and processes in order to achieve the 4 core outcomes: of veterinary practice; clinical resolution, client satisfaction, financial resolution and colleague satisfaction. The course then explores, discusses, and explains the Key Performance Indicators that can be used to track these outcomes and exactly how they are calculated. Crucially this module provides you with actual numbers so that you can benchmark your practice's performance against others.
You will be presented with a course module followed by an assessment.
- If you achieve 80% or more, you pass the course and will receive a printable certificate. If you do not pass, you will have the opportunity to review the content and retake the assessment when you feel confident.
Aims
This short course focuses on the Key Performance Indicators that can be used to track performance in veterinary practices. It is aimed at those already in a practice management role or those aspiring to a management role.
Objectives
During this course learners will be able to:
- Understand the key Clinical, Client, Financial & Team Performance Indicators in veterinary practice.
- Know how to use these KPI's to track and enhance practice performance.
- Know how to use KPIs to analyse a practice's performance.