Human Resources for Veterinary Practice
Relevant for roles:
Practice Manager
Course Details
This short course consists of 3 webinars. The first webinar looks at recruitment in terms of how to compare applicants against the skills they either already possess or need to acquire, what information a good job description contains, and how to screen clients, interview them, and decide if they meet your requirements. The second webinar explains how the day-to-day management processes that all practices should do enables a 'soft' approach to learning and development. The third webinar explains what to do when a colleague's behaviour is not as expected or desired and how to have a difficult conversation but in a constructive manner. It also explores how to decide if, when, and how to escalate your approach to a more formal disciplinary process.
You will be presented with a course module followed by an assessment.
- If you achieve 80% or more, you pass the course and will receive a printable certificate. If you do not pass, you will have the opportunity to review the content and retake the assessment when you feel confident.
Aims
This course aims to better equip those involved in Human Resources for their practice and provides them with the necessary skills relating to recruitment, management processes, and behaviour.
Objectives
During this course learners will be able to:
- Understand what HR is and does.
- Develop a successful recruitment process.
- Know the difference between statutory HR and cultural HR.
- Be aware of the importance of a good induction and staff training.
- Know the difference between cultural discordance and misconduct.
- Understand what constitutes as effective people management.
- Know how to have difficult conversations in a constructive manner.
- Judge the level of discipline needed for a situation.
- Correct and effectively conduct a disciplinary hearing.