Staff Development
Essential Communication Skills
30 mins CPD
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Relevant for roles:
Practice Manager, Receptionist / Client Care Advisor, Veterinary Care Assistant, Veterinary Nurse, Veterinary Surgeon
Course Details
- This course highlights the importance of good communication skills when interacting with team members and customers.
- It outlines the use of different communication styles and their applicability in daily practice.
- You will be presented with a coursebook followed by an assessment.
- Once you have achieved a mark of 80% or more, you will be presented with a certificate to download.
- If you do not pass you will have the opportunity to review the content and retake the assessment.
Aims
This course highlights the importance of good communication skills and the use of different communication styles.
Objectives
During this course learners will be able to:
- Understand different communication styles.
- Explain the importance of effective communication at work.
- Outline appropriate verbal and non-verbal communication.
- Understand the communication and language needs of individuals.
- Discuss effective communication skills.
- Explain the principles and practice relating to confidentiality.