5 things that every role in veterinary practice needs to know
Relevant for roles:
Practice Manager, Receptionist / Client Care Advisor, Veterinary Care Assistant, Veterinary Nurse, Veterinary Surgeon
Course Details
Every veterinary practice needs to achieve 4 outcomes:
- Good clinical outcomes
- Good client satisfaction outcomes
- Good financial outcomes
- Good team outcomes
Each of the roles in veterinary practice need to contribute to these outcomes in different ways. This webinar will look at 5 things that every role in veterinary practice needs to know and do in order for this to happen.
- You will be presented with a course module followed by an assessment.
- If you achieve 80% or more, you pass the course and will receive a printable certificate. If you do not pass, you will have the opportunity to review the content and retake the assessment when you feel confident.
Aims
This webinar will look at 5 things every role in veterinary practice needs to know in order to achieve good clinical outcomes, good client satisfaction outcomes, good financial outcomes, and good team outcomes for their practice.
Please note: this webinar originally took place live online in January 2021 and is hosted in conjunction with TrustVet.
Objectives
During this course learners will be able to:
- Communicate the ability to set, confirm, adjust explanations & expectations.
- Lead with your preference – what would I do if…?
- Understand the real nature of complaints about money.
- Understand why a lack of Vet-Client-Patient continuity drives clients away.
- Have the ability to navigate others through uncertainty.