iManage, Providing Comfort and Confidence to Ewan Bramley Dental Care

Richard Bramley is the Operations Manager of the family-owned Ewan Bramley Dental Care private dental practice in North Shields, North Tyneside. Over the practice’s 14 years in operation, it has grown to include five dentists, six hygienists, a nursing team, an admin team and even its very own laboratory.

The lab, a feature that sets Ewan Bramley Dental Care apart from a lot of dental practices in the region, permits Richard and his team to make their own clear aligners and braces and even to make, stain, glaze and finish their own prosthetics, such as crowns and bridges. This set-up facilitates a much more dynamic and cost-effective response as the need to send lab work to third parties is completely removed but additionally opens up a two-way dialogue between dentists and technicians that streamlines the process, leading to a higher quality product.

The Challenge

Many Practice Managers in 2023 have already migrated towards digitally handling their practice’s compliance activities; with the list of benefits, including less time spent on compliance, already well known. However, for Richard, not all software solutions are created equally.

“Before we had iManage, I didn’t have the confidence that the software we were using was going to get us through a CQC inspection well!”

The origins of this lack of confidence were twofold for him. Firstly, Richard wasn’t sure if he understood exactly what the CQC wanted from him, and, consequently, was unsure if what he was putting in was correct.

“There are lots of aspects of compliance that are not straightforward, and if you don’t have the confidence, you’re just stumbling around in the dark.”

This led to Richard spending more and more time doing compliance, at the detriment of his other responsibilities, as he simply wasn’t sure if what he was doing was correct or not – and with the myriad of services on offer, the complexity of the compliance only intensified.

The Solution

Already having active subscriptions to iComply, iTeam and iLearn, and being impressed at the software and service, Richard took initiative and reached out to his point of contact at Agilio…

“I asked, repeatedly, if there was anybody at Agilio that would help me with my compliance, keeping everything like policies, etc. up to date.”

Acting on this, only three months later, the Regulatory and Professional Services team at Agilio came back to Richard with iManage and linked Ewan Bramley Dental Care together with its own iManager.

“I’ve got a fantastic iManager; Fran is absolutely superb! With the amount of help that she has given me, I’m more than prepared to forego any claim that I may have to the concept of  iManage.”

Increasing Confidence Levels, Practice Wide

“It’s really easy, Fran is a professional. She has expert knowledge on what the CQC want and what those aspects of compliance need. So, not only does she understand exactly what information they want but also exactly what format to put it in – and that gives me lots of confidence. If there is an inspection tomorrow, I am confident that we will not just pass, but we will pass well.”

With Richard now resting easy in the knowledge that his compliance is in safe hands, he now has more time to direct to other areas of his practice, increasing the quality and continuity of patient care in the process.

“iManage allows me to not be in a blind panic about compliance. It allows me to do what I’m supposed to be doing – making the practice better and focusing on providing a much better service to our patients.”

With both him and his Clinical Manager released from excessive compliance tasks, Richard has found that the extra time to focus on patient care and ensuring that the nursing team and surgeries are all in order, has increased his confidence levels across every discipline at Ewan Bramley Dental Care.

Benefits to Time

Having the practice’s entire compliance efforts distilled into just the things that Richard specifically needs to know has been invaluable to him.

“It has probably saved over half the time that I was previously spending on compliance.”

He also has seen, first-hand, just how iManage can take care of the mundane aspects of compliance and how much time can be saved by outsourcing these tasks.

“If Fran isn’t doing it for me, she’s letting me know exactly how to do it. If I need advice, she’s there and answers the question. There is no fluffing about; she just gives the information, and it’s fantastic. It’s just a fantastic service.”

Richard even now has the time to squeeze in the odd round of golf… something that was a distant memory before iManage streamlined his compliance!

Ongoing Support

“By far, the stand-out benefit of iManage for me, is Fran!”

The support offered has gone far beyond just compliance at Ewan Bramley Dental Care. Fran has operated as an extension of Richard’s practice and has become just like a new colleague.

“I don’t think I’m being presumptuous when I say we’re friends. She’s always been there, she doesn’t mess around, she knows what she’s talking about, and I trust her.”

A Message to Practice Managers

As a consultant himself, Richard has some advice for any Practice Managers who are finding compliance is causing them sleepless nights.

“I do quite a bit of consulting work, where companies call me up to tell them about compliance software…and when I’m telling them about Agilio, it’s really easy. It’s confidence.”

Looking to value for money, Richard sees iManage as an essential part of his practice’s operations, so much so that….

“I frequently tell people that Agilio would have to put their prices up by 20% before I would even consider looking for another provider. I’m getting a wonderful service. It’s great value for money.”

To find out how iManage can save you time, money and stress, click here.