The Referring Vet Experience (CS in Referral Client Care)

Objectives

• Understand the significance of delivering a five-star service to referring vets, ensuring they view the referral centre as a seamless extension of their own service.
• Gain insight into the daily challenges general practice vets face, particularly regarding time constraints and workload, to better anticipate their needs during the referral process.
• Identify and respond effectively to various types of calls and requests from referring vets, including case updates, procedure cost inquiries, and referral acceptance, while ensuring all necessary client and patient information is collected accurately.