Staff Development
RESOLVE IT (Core Standards in VCC)
45 mins CPD
Video
Relevant for roles:
Receptionist / Client Care Advisor
Objectives
Triage enquiries relating to clinical presentations.
Recognise what symptoms present as an emergency.
Effectively manage the different types of appointment requests from clients.
Understand the requirements for each type of appointment such as euthanasia, ops and admits, and home visits.