Difficult Situations & Complaints (Bereavement)

Objectives

• Know how to deal with unexpected or sudden death, death whilst in the care of the practice, situations where euthanasia is ‘forced’ on the owner, death where owners can’t be present, euthanasia at the time of an animal and owners first visit, and the loss of an animal due to theft or straying. 

• Deal with owners who are in conflict about their decision. 

• Deal with issues when euthanasia doesn’t go smoothly and cope with errors around how the body was dealt with. 

• Handle managing complaints after euthanasia was done elsewhere.